Computer Technicians install, maintain and repair computer hardware and software for an organization. They also troubleshoot user problems when necessary. They often have to communicate with consumers via phone and email about their tech issues, so they need excellent communication skills. Some companies offer training or education benefits to their employees, which can be helpful for advancing your career in this field. We lost Wi-Fi connectivity for some reason and Adam was quick to fix it.
Which is better technician or engineer?
Computer technicians typically work in an office setting, but some perform their duties from home or at other locations away from the workplace. They may be hired directly by a business or government agency and provide support services to their employees, or they can be employed by third-party IT contracting firms that service multiple clients. When working at a client site, they need to be “on call” and will make on-demand visits to client offices to assist employees, fix software issues or set up network systems.
When they are not on-site at the workplace, they work remotely from home or a remote location that is accessed through a VPN (virtual private network). They need to be able to juggle multiple projects at once and have solid time management skills. They will often use a combination of software and manual methods to solve a problem and will need to know how to read technical documents, procedural documentation and OEM guides for their equipment.
A Bachelor’s degree in IT is not required to be a computer technician, but it can improve your chances of getting a job and can give you an edge over other candidates. You can also start your career in this field by finding a local company that provides IT services and interning or volunteering with them. This can give you real-world experience in the industry and build your resume before applying for a full-time position.