The daily deals website Groupon telephone contact has a reputation for delivering bargains to consumers. But many consumers feel that customer service representatives are unresponsive and rely on scripted responses to customer complaints. Some even accuse the company of sending coupons for products that are not available or of changing terms on previously-paid vouchers. Some of these issues have caused the company to lose subscribers, leading to a drop in revenue.
While the company has a large customer base in North America, it is still working to build its presence internationally. The company is also focusing on expanding its card-linked offers platform in order to increase customer engagement. In addition, the company plans to use its technology to help small businesses with marketing.
Groupon Customer Support: How to Contact Them via Telephone for Deal Assistance
Founded in 2008, Groupon has grown from a local Chicago-based business to a global company with operations in more than 500 markets and 40 countries. The company has a wide range of offerings including daily deals on things to do, see and eat. In addition to providing discounts on these experiences, the company has a large number of employees that are responsible for managing and supporting Groupon’s global operations.
Although the company’s revenue has risen since it went public in 2020, it has recently been facing increasing competition from rival daily deal sites. As a result, the company has been reducing its workforce and is focusing on improving the profitability of its operations. In its most recent earnings report, the company’s gross profit in the Local and Travel marketplaces declined, while the same figure in the Goods market fell.